![]() ![]() Thanks, PBM team! I do have a few suggestions for you: It would be great to have some opportunities during U.S. When I ran into technical difficulties, Sujit from Customer Support looked at my computer remotely and quickly found the problem. Without PicBackMan, I'd be looking at hours of painstaking work. ![]() PicBackMan is saving me a huge amount of manual labor by automatically uploading my iPhoto libraries to SmugMug (and moving the metadata along with them). Now that Apple has discontinued iPhoto, I need to move my thousands of photos to a place where I will still be able to see them. Such personal touch and caring attitude are indeed te staments to their commitment to their customers! BTW, I understand that those who helped me are the owners themselves who made sure that I am fully satisfied with their service. I was indeed very delighted with the excellent customer service that I received! They certainly exceeded my expectations. They did what they promised to do within the timeframe they specified. They responded promptly in all the communications and even went out of their way to offer me their migration service. I contacted Customer Service who in turn empathized with me and handled my case very professionally. I was ready to ask for a refund but what transpired next changed my heart and my impression of the company. I was disappointed and frustrated that the tool was very slow and not up to my expectations. PicBackMan's customer service is great! After searching the internet and reading about the features of the backup/migration tool, I paid a subscription to PicBackMan with the goal of migrating my photos from SmugMug to Flickr. ![]()
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